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Acceptable Use Policy

Vakyya Acceptable Use Policy

Effective Date: 31 January 2026
Last Updated: 11 May 2026

1. Introduction

This Acceptable Use Policy ("AUP") governs your use of the Vakyya application and related services (the "Service") provided by Parakletos AI Limited (Company Number: 16504323). This AUP is incorporated into and forms part of our Terms of Service.

By using the Service, you agree to comply with this AUP. Violations may result in suspension or termination of your account.

2. General Standards

You agree to use the Service only for lawful purposes and in accordance with this AUP. The Service is designed to assist with legitimate transcription, captioning, and translation needs. You are responsible for ensuring your use complies with all applicable laws and regulations.

3. Prohibited Content

You must not upload, process, store, or distribute through the Service any content that:

3.1 Illegal Content

  • Violates any applicable local, national, or international law or regulation
  • Facilitates or promotes illegal activities

3.2 Child Safety

  • Contains, depicts, or promotes child sexual abuse material (CSAM)
  • Exploits or endangers minors in any way
  • Depicts minors in sexual or inappropriate situations

We have zero tolerance for CSAM. We will report any such content to relevant authorities, which may include the National Crime Agency (NCA) in the UK and, where appropriate, the National Center for Missing & Exploited Children (NCMEC) in the US.

3.3 Violence and Terrorism

  • Promotes, incites, or glorifies terrorism or violent extremism
  • Contains instructions for violent acts or terrorist activities
  • Glorifies or promotes violence against individuals or groups

3.4 Harassment and Hate

  • Harasses, bullies, intimidates, or threatens any individual
  • Promotes hatred, discrimination, or violence against individuals or groups based on race, ethnicity, national origin, religion, gender, gender identity, sexual orientation, disability, or other protected characteristics
  • Contains defamatory, libellous, or slanderous material

3.5 Intellectual Property Violations

  • Infringes upon copyrights, trademarks, patents, or other intellectual property rights of others
  • Contains pirated content or circumvents digital rights management
  • Violates the rights of privacy or publicity of others

3.6 Fraud and Deception

  • Is designed to deceive, defraud, or mislead others (including scams and phishing)
  • Impersonates another person or entity without authorisation
  • Involves coordinated manipulation or inauthentic behaviour

3.7 Incitement and Harassment

  • Incites violence, harassment, or illegal activity against specific individuals or groups
  • Coordinates targeted harassment campaigns
  • Contains credible threats of harm

3.8 Adult Content

  • Contains pornographic or sexually explicit material
  • Depicts non-consensual sexual acts
  • Contains obscene material as defined by applicable law

4. Prohibited Conduct

You must not engage in the following activities:

4.1 System Abuse

  • Attempt to gain unauthorised access to the Service, user accounts, or computer systems
  • Interfere with or disrupt the Service, servers, or networks
  • Introduce malicious code, viruses, or other harmful technologies
  • Attempt to probe, scan, or test the vulnerability of the Service

4.2 Service Exploitation

  • Use automated systems (bots, scrapers, etc.) to access the Service without authorisation
  • Circumvent rate limits, quotas, or other usage restrictions
  • Scrape, reverse-engineer, or systematically extract Service outputs
  • Use automated extraction of outputs at scale to train competing AI models
  • Resell, sublicense, or commercially redistribute the Service without authorisation

4.3 Fraud and Abuse

  • Create multiple accounts to circumvent restrictions or abuse free tier credits
  • Provide false or misleading information during registration
  • Engage in fraudulent billing practices or chargeback abuse
  • Use the Service for money laundering or other financial crimes

5. Rate Limits and Abuse Prevention

To protect service quality for all users, we reserve the right to:

  • Throttle or rate-limit requests during high-demand periods
  • Queue jobs based on account tier and system capacity
  • Reject jobs that exceed technical or policy limits
  • Require additional verification for accounts exhibiting unusual patterns
  • Suspend accounts demonstrating abnormal or abusive usage

These measures may be applied automatically or following manual review. We will endeavour to notify affected users where practicable, but reserve the right to take immediate action where necessary to protect the Service.

6. Content Ownership and Rights

6.1 Your Responsibility

You represent and warrant that you have all necessary rights, licences, and permissions for any content you upload to the Service, including the right to process such content through AI transcription and translation services.

6.2 Third-Party Content

If you upload content created by third parties, you must have explicit authorisation from the rights holder. Uploading copyrighted content without permission is prohibited.

6.3 Third-Party Personal Data

If your content contains personal data of third parties (such as their voices, images, or identifying information), you are responsible for ensuring you have a lawful basis to process that data and for providing any required notices or obtaining any required consents.

We respect intellectual property rights and comply with the Digital Millennium Copyright Act (DMCA) for US complainants and the Copyright, Designs and Patents Act 1988 and the Electronic Commerce (EC Directive) Regulations 2002 for UK complainants. Repeated copyright infringement will result in account termination.

If you believe content on our Service infringes your copyright, please submit a takedown notice to our designated agent:

Email: security@vakyya.com
Postal Address: First Floor, 85 Great Portland Street, London W1W 7LT

Your notice should include:

  1. Identification of the copyrighted work claimed to be infringed
  2. Identification of the allegedly infringing material with sufficient detail for us to locate it
  3. Your contact information (name, address, telephone number, email)
  4. A statement that you have a good faith belief the use is not authorised
  5. A statement that the information is accurate and you are authorised to act on behalf of the copyright owner (under penalty of perjury where required by applicable law, such as US DMCA claims)
  6. Your physical or electronic signature

Response Time: We aim to respond to valid takedown notices as soon as reasonably practicable, typically within 24-48 hours depending on volume and severity.

7.3 Counter-Notification

If you believe your content was removed in error, you may submit a counter-notification to security@vakyya.com including:

  1. Identification of the removed material and its prior location
  2. A statement that you have a good faith belief the material was removed by mistake (under penalty of perjury where required by applicable law)
  3. Your name, address, and telephone number
  4. Consent to jurisdiction of the courts in England and Wales (or, for US DMCA counter-notices, your local federal district court)
  5. Your physical or electronic signature

8. Content Monitoring and Enforcement

8.1 Monitoring

We reserve the right, but are not obligated, to monitor content processed through the Service. We may conduct manual review in response to user reports, legal requests, or operational flags, and may deploy automated detection systems (including industry-standard CSAM-detection tools) where appropriate.

8.2 User Reports

If you encounter content that violates this AUP, please report it to security@vakyya.com.

8.3 Enforcement Actions

Violations of this AUP may result in:

  • Warning notifications
  • Temporary suspension of account access
  • Permanent termination of your account
  • Removal of violating content
  • Reporting to law enforcement or other appropriate authorities

The severity of enforcement will be proportionate to the violation. We may take immediate action without warning for serious violations (such as CSAM, terrorism content, or imminent threats of harm).

8.4 Appeals

If you believe enforcement action was taken in error, you may appeal by contacting support@vakyya.com with details of your case. We will review appeals and respond within 14 days.

9. Community Project Addenda

Certain accounts may be enrolled in specific community projects (such as faith-based organisations or educational institutions) with additional content standards. Where this applies:

  • You will be explicitly notified of enrolment and the applicable supplemental standards
  • Supplemental standards will be provided in a separate Community Addendum
  • Such standards apply only to explicitly enrolled accounts and projects

General users of the Service are not subject to community-specific content standards unless they have explicitly enrolled in such a project.

10. Changes to This Policy

We may update this AUP from time to time. Material changes will be communicated through the Service or via email at least 14 days before taking effect. Continued use of the Service after changes constitutes acceptance of the modified AUP.

11. Contact Information

For questions about this Acceptable Use Policy or to report violations:

Security Reports: security@vakyya.com
General Support: support@vakyya.com

Parakletos AI Limited
First Floor, 85 Great Portland Street
London W1W 7LT
United Kingdom

By using Vakyya, you acknowledge that you have read, understood, and agree to comply with this Acceptable Use Policy.